Orders for the Vissles V84 keyboard are typically processed within 72 hours when it's fully available. However, orders placed on Friday/holidays/weekends will not be processed and shipped until the following business day.
Due to the high volume of orders, and COVID-19, your order could take longer to get to your home. The typical delivery time frame is between 6 to 15+ business days (It could be more or less depending on how your country is handling the COVID-19 pandemic). All orders are shipped with a tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs, postal delays, or holidays.
- Secured Free Shipping: Standard shipping will take about 8-21 days.
- Standard/Express International Shipping: Express will take about 6-15 business days depending on the time of row to flights.
Standard International Shipping is not available for PO Box, military, or some U.S. Territory & Freely Associated State addresses.
If your order has exceeded typical shipping times, please email our Customer Care Center at firstname.lastname@example.org
Note: More methods will be updated according to customers' feedback. Vissles will always choose the proper logistics for customers.
All shipping service includes tracking information. When the order is fulfilled, tracking information would be automatically sent to you. Email at email@example.com directly if you did not hear from us.
Additional notice about shipping and return
This is the client's responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company's country of origin warehouse:
1. We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company's country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden of the return shipping cost (according to the bill from our shipping company). We will refund the retail price(not including the extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
2. We will contact the client ASAP once we receive any notification from our shipping company that either the delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional costs for re-delivery.
3. After the customer received the product, if it is not related to a product quality problem and the customer wants to return the product, the customers need to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.
4. If it appears as "Delivered" on the courier's website (ie: DHL) for more than 1 month, the delivery details on the courier's website will be deleted. The courier will not provide any compensation to us for these orders, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1(one) month after it has been "Delivered" on the courier's website.
5. To avoid return of shipment, customers are required to provide correct shipping address, full name and phone number in the shipping information form. The cost of the return will be the responsibility of the customers if the name, shipping address and phone number in the form is incomplete or incorrect.